Spitzer Ford Hartville

Set appointment to has heated seat fixed. I asked all the right questions. How long will it take...do you have the parts in stock...how much (ballpark) worst Scenario. Was told they would call next day....Nothing. Took car and the first person that talked to me ask " do you need a ride home?" I asked why? This is probably a 2 day job. WHAT? I told them this is my wife's work car...she needs this car. So they took it in....15min later. We need this car a full day just see what wrong with it. They said both seats have to come out. The person on the phone never said this to me. So 1 day to see what is wrong..possibly 1 day to get parts....and another day to fix it. This was a complete waist of my time. Not happy 😒 👇 Yes you explained after I got there. You know that this is not a 2, 3 or 4 hour fix. That is what should have be told to me before I made the appointment. As for the free look. Thanks but I was there a very short time. Not sure how much of a diagnosis you actually did. Also I told you that the lady was supposed to call me back on the cost. That didn't happen either. I stand on my diagnosis of this situation

Worked with the sales team members Marc and Brandon. Could not have been a better expierence. I was in situation that would be a car salesmans wet dream. Had a truck I needed traded in, and only about 3 hours to do it as I had to drive from 3 hrs away and had to be there before closing hours with my credit union. I took a huge risk on them as they did on me as we were trading vehicles with each other and having not seen either vehicle in person and just going off each other's word. The truck was far better than I expected. And they worked with my credit union before I had even arrived so all's I had to do was sign and drive off. All in all took maybe 45 minutes and I'm thrilled about this transaction. Thanks Marc and Brandon!!!

Sierra Dieble in the Service Department was fantastic. Upon entering, Sierra greeted me with a welcoming smile. I had no intentions of having my truck serviced the same day. Typically, dealerships are booking a week or more out. Sierra was able to provide services same day! Sierra provided real time updates and communications throughout the service appointment. Sierra provided amazing service and gained a satisfied customer who will continue to return for future business. Thank you!

A used vehicle advertised for sale by Spitzer Hartville was not available to see x 3 days. I was told by sales rep Marc if I completed a credit application in advance the vehicle would be brought to Spitzer Hartville from another "sister" lot in St Mary's PA. My intent was to pay cash but I never got that far. Bozos Marc, aided by Doug, managed to play "hide the vehicle" till I gave up trying to look at & test drive it . I purchased a similar vehicle elsewhere last Friday & they were not at all hesitant to take my money!